How to Complete Identity Verification on HTX: A Step-by-Step Guide

Verifying your account on HTX is a crucial step to unlocking advanced platform features, including higher withdrawal limits, improved security, and expanded trading capabilities. Whether you're new to cryptocurrency exchanges or looking to maximize your access, this comprehensive guide walks you through the full KYC (Know Your Customer) verification process on HTX—covering both web and mobile application methods.

What Is KYC on HTX?

KYC stands for "Know Your Customer," a standard security protocol used by financial and crypto platforms to confirm user identities. On HTX, completing KYC ensures compliance with global anti-money laundering (AML) regulations while enhancing account safety and functionality.

Why Is KYC Important?

• Enhanced Security: Verifies your identity and protects your digital assets from unauthorized access.
• Higher Transaction Limits: Unlocks increased deposit and withdrawal thresholds.
• Access to Advanced Features: Enables participation in futures trading, staking, margin trading, and other financial services.
• Eligibility for Bonuses: Completing higher KYC levels may unlock promotional rewards and exclusive benefits.

HTX offers four progressive verification levels—L1 through L4—each unlocking greater privileges. Let’s explore how to complete each one.

How to Complete Identity Verification on HTX: Web Guide

L1 Basic Permission Verification

This initial step requires basic personal information.

1. Visit the HTX website and log in.
2. Click your profile icon in the top-right corner.
3. Select [Basic Verification].
4. In the Personal Verification section, click [Verify Now].
5. Choose L1 Basic Permission, then click [Verify Now].
6. Fill in your full name, date of birth, and country of residence.
7. Submit the form.

✅ Once submitted, your L1 verification is complete.

👉 Start your secure identity verification now and unlock higher trading limits.

L2 Basic Permission Verification

L2 unlocks higher withdrawal limits and requires document submission.

1. Log in to the HTX website and click your profile icon.
2. Go to [Basic Verification] > [Personal Verification] > [Verify Now].
3. Select L2 Basic Permission and click [Verify Now].
   ⚠️ Note: You must complete L1 before proceeding.
4. Choose your document type (e.g., passport, ID card, driver’s license) and issuing country.
5. Upload clear photos of both the front and back of your ID.
6. Ensure all text is legible and documents are unaltered.
7. Click [Submit].

⏳ Wait for HTX’s review team to approve your documents (typically within 24 hours).

L3 Advanced Permission Verification

L3 includes facial recognition for enhanced identity confirmation.

1. Follow steps 1–3 above to reach the verification menu.
2. Click [Verify Now] under L3 Advanced Permission.
3. You’ll be prompted to download or open the HTX mobile app—this step must be completed via the app.
4. Open the HTX app, log in, and tap your profile icon (top-left).
5. Tap [L2] under ID Verification.
6. Navigate to the L3 section and tap [Verify].
7. Complete the facial recognition scan as instructed.
8. Wait for approval.

✅ Upon approval, you’ll gain access to premium account features.

L4 Investment Capability Assessment

Designed for advanced traders, L4 evaluates financial knowledge and investment experience.

1. On the HTX website, go to [Basic Verification] > [Personal Verification] > [Verify Now].
2. Select L4 Investment Capability Assessment and click [Verify Now].
3. Review required documents (e.g., proof of income, financial statements).
4. Fill in requested financial details and upload supporting files.
5. Click [Submit].

📘 This level is optional but recommended for users engaging in high-volume trading or derivatives markets.

How to Complete Identity Verification on HTX: Mobile App Guide

L1 Verification (App)

1. Open the HTX app and tap your profile icon (top-left).
2. Tap [Unverified].
3. Under Level 1 Basic Permission, tap [Verify].
4. Enter your personal details: name, birthdate, country.
5. Tap [Submit].

✅ Your L1 status will update immediately.

L2 Verification (App)

1. Tap your profile icon > [Unverified].
2. Tap [Verify] under Level 2 Basic Permission.
3. Select document type and issuing country.
4. Tap [Next].
5. Take a clear photo of your ID (front and back).
6. Upload both images to the designated boxes.
7. Tap [Submit].

📲 Ensure good lighting and avoid glare for best results.

L3 Verification (App)

1. Tap profile icon > [L2].
2. Go to the L3 verification section and tap [Verify].
3. Complete the facial recognition process by following on-screen prompts.

✅ Once verified, your identity is fully authenticated.

L4 Investment Capability Assessment (App)

1. Tap profile icon > [L3].
2. Tap [Verify] in the L4 Investment Capability Assessment section.
3. Review requirements and supported documents.
4. Fill in financial information and upload proofs.
5. Tap [Submit].

🎯 Ideal for traders seeking access to futures, options, and institutional-grade tools.

👉 Maximize your trading potential—complete advanced verification today.

Frequently Asked Questions (FAQ)

Why can’t I upload photos during KYC?

Common causes include:

• File format not supported (use JPG, JPEG, or PNG).
• File size exceeding 5 MB.
• Blurry, cropped, or edited images.
• Using expired or unsupported documents.

💡 Try clearing app cache, switching networks, or updating the app. If issues persist, contact support with a screenshot of the error.

I didn’t receive the email verification code

Check:

• Your spam or junk folder.
• Whether [email protected] is blocked; add it to your safe sender list.
• Wait 15 minutes before resending.

If still missing, try resending via a different browser or device.

What are common KYC errors?

• Blurry or incomplete ID photos – Retake with good lighting and full document visibility.
• Wearing hats or sunglasses during face scan – Remove accessories and look directly at the camera.
• Camera permissions denied – Enable camera access in app settings.
• System flags due to third-party databases – If you’ve recently changed names or locations, contact customer support for manual review.

Final Tips for a Smooth Verification Experience

• Always use original, unedited government-issued IDs.
• Ensure your face is clearly visible during biometric checks.
• Keep your app updated to avoid technical glitches.
• Complete verification during business hours for faster support response.

👉 Get verified faster and start trading with confidence—visit HTX now.

By completing KYC on HTX, you’re not just complying with regulations—you’re unlocking a safer, more powerful trading experience. With higher limits, advanced tools, and better protection, verified users enjoy every advantage the platform offers.

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