MAX Exchange User Guide: Complete Walkthrough for Beginners & Advanced Traders

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Navigating a cryptocurrency exchange can be overwhelming—especially for newcomers. This comprehensive guide breaks down everything you need to know about MAX Exchange, from account setup and trading basics to security practices and compliance. Whether you're a beginner or an experienced trader, this resource will help you use MAX safely and efficiently.

Getting Started on MAX Exchange

If you’re new to MAX, the first step is understanding how to create your account and start trading digital assets. The platform offers a user-friendly interface tailored for both retail and institutional users in Taiwan and beyond.

Create Your Account & Complete Verification

To begin, you’ll need to register an account. If you already have a MaiCoin account, you might wonder whether a separate registration is necessary.

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No, you do not need to register a new MAX account if you already have a MaiCoin account—your credentials are shared across platforms. However, you must complete identity verification (KYC) to unlock full functionality.

For individual accounts, you’ll typically need:

Verification usually takes just a few minutes to several hours, depending on system load and document clarity.

Fund Your Account with New Taiwan Dollars (TWD)

Once verified, depositing TWD is simple:

  1. Navigate to the Deposit section.
  2. Select TWD as your currency.
  3. Use the provided bank details to transfer funds via online banking.

You may notice a $1 test transaction credited to your account. This is part of the bank’s verification process and confirms your account ownership. It will be reversed shortly.

Deposits are typically credited within 1–2 business days, though real-time options may be available through supported banks.

How to Trade on MAX: Orders, Fees & Limits

Trading on MAX supports multiple order types and features designed to enhance execution efficiency.

Understanding Order Types

MAX supports common order types such as:

Orders are matched using a price-time priority algorithm, meaning the earliest order at the best price gets filled first.

Are There Trading Fees?

Yes, MAX charges competitive trading fees that vary based on:

Fees are typically displayed in percentage form and deducted automatically upon execution.

Daily Trading Limits

There are no fixed per-trade limits for most users, but daily volumes may be restricted based on:

Corporate accounts have separate thresholds and documentation needs.

Withdrawing Funds: TWD & Cryptocurrency

Withdrawing your assets is a critical function—and one that requires attention to timing and security.

TWD Withdrawals: Processing Time

After submitting a withdrawal request:

Ensure your bank details are correct to avoid delays or failed transactions.

Withdrawing Cryptocurrency

To withdraw crypto:

  1. Go to the Wallet section.
  2. Select the cryptocurrency (e.g., BTC, ETH).
  3. Enter the recipient address and amount.
  4. Confirm using two-factor authentication (2FA).

Processing time varies by blockchain congestion but typically takes 10 minutes to 2 hours.

All withdrawals require 2FA approval for security.

Security Best Practices for MAX Users

Protecting your digital assets starts with strong account hygiene.

Enable Two-Factor Authentication (2FA)

MAX strongly recommends enabling Google Authenticator (GA) or another TOTP-based 2FA method. This adds a second layer of protection beyond your password.

You can set it up under Account Security > 2FA Settings.

Account Authorization for Logins

If you see a login prompt requiring "account authorization," this is part of MAX’s multi-device security protocol. Each new device or browser session must be confirmed via your registered 2FA app or email.

This prevents unauthorized access even if your password is compromised.

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Corporate Accounts: Registration & Features

Businesses can also use MAX with dedicated corporate account features.

How to Register a Corporate Account

Corporate registration requires:

The process is streamlined but may take longer due to manual review.

Transaction Limits & Fees for Businesses

Corporate accounts enjoy higher trading and withdrawal limits. Fees are volume-based and may qualify for discounts under the VIP program.

You can manage transaction agents, assign roles, and update permissions directly from the dashboard.

MAX VIP Program: Benefits & Eligibility

High-volume traders can access exclusive perks through the VIP program.

How VIP Levels Work

Your VIP level depends on:

Higher tiers offer:

Rebates are distributed in the form of fee vouchers or direct credits, usually by the 15th of the following month.

Can You Combine VIP and Referral Rewards?

Yes—VIP benefits stack with referral commissions. You continue earning rebates from referred users while enjoying reduced fees yourself.

Supported Cryptocurrencies on MAX

MAX lists major digital assets including:

Each asset has its own deposit and withdrawal rules, including minimum amounts and network fees.

Always double-check the correct network when depositing tokens like USDT (e.g., ERC-20 vs. TRC-20).

Anti-Fraud Awareness & Compliance

Scams targeting crypto users are rising. MAX provides educational resources to help you stay safe.

Common Scam Types

Remember: MAX will never ask for your password or 2FA codes.

Travel Rule & Sygna Bridge Compliance

As part of anti-money laundering (AML) regulations, MAX uses Sygna Bridge to comply with the FATF “Travel Rule.” This means:

This ensures regulatory compliance and enhances ecosystem-wide security.

Legal & Policy Framework

MAX operates under strict legal guidelines to protect users and maintain transparency.

Key documents include:

These are accessible in the Legal & Agreements section of the help center.

Frequently Asked Questions (FAQ)

How do I check my transaction history?

Go to the History tab in your dashboard. You can filter by:

Does MAX issue invoices?

Yes, MAX issues official invoices for TWD transactions. These can be downloaded from your account under Billing or Transaction History.

Why was my deposit put on hold?

Deposits may be temporarily frozen due to:

Is there an API for automated trading?

Yes, MAX offers a robust REST API for developers and algorithmic traders. Features include:

What happens if I lose my 2FA device?

Immediately contact MAX support to initiate account recovery. You’ll need to verify your identity through alternate methods before regaining access.

Can I trade during market volatility?

MAX does not impose circuit breakers like "daily price limits" (i.e., no formal circuit breaker system like traditional stock markets). Prices fluctuate freely based on market supply and demand.

However, extreme volatility may trigger temporary rate limits or maintenance windows.

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